We are a small company and we pride ourselves on being nimble. Part of this is our strong commitment to addressing issues instantaneously so that your business is not losing money/customers while awaiting a response from us.
When we send an invoice, our hope is that you will pay immediately. This helps keep us in the black so we can continue to work for you. This also insures we do not have to expend energy keeping track and reminding you a payment is due.
Now here is the part most important to us: Response. Please reply when you receive the email from OceanMedia.
We understand you are busy. "I got it" and "We will be putting a check in the mail in four days," is sufficient. It is very important to us that you reply (1) so we know our email did not go into your junk mail folder; and (2) so we can figure receipt of your payment into our budget.
Some of you have semi-automated payment systems in place to pay only on a certain day of the week or month. Sometimes in those cases it takes extra effort for you to make immediate payment. If that is the case, please communicate this to us and we will make note and shift our expectations accordingly.
We usually get invoices out a week or two before payment is due. This does not mean you are obliged to pay until that due date but we certainly appreciate it when you go out of your way to do so!
All invoices have the following language at the bottom:
Thank you for your business! Please mail payment immediately upon receipt of this invoice.
If not paid within 10 days there will be a $20/day added fee starting at day 11. Please contact us immediately if immediate payment is a problem for you.
Finally, should payment not be timely, OceanMedia reserves the right to discontinue any work or services being provided to client until such time as payment is made.