by Scott Swain | May 24, 2020 | Articles, Business, Communication, Empathy
I used to think fear was the emotion underlying anger. Until a woman in one of my Emotional Intelligence Practice Groups said it was actually frustration. I thought about that. I tried to think of a situation where anger did not come from frustration. I still haven’t...
by Scott Swain | Sep 26, 2012 | Articles, Business, Communication, Empathy, Leadership, Management, Negotiation
Three minute animated example Scott Swain created of Practical Empathy (PE) / Nonviolent Communication (NVC) being used in a business setting between a manager and a contractor. National Contract Management Association hired me to train some of their employees and mediators in the use of EQ in a business setting. This is an animation I produced for part of their training.
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