Improving Negotiation Skills with Practical Empathy

“Business Communication Challenges: Feature Creep” video

Three minute animated example created by Scott Swain dba Instructional videro showing Practical Empathy (PE) / Nonviolent Communication (NVC) being used in a business setting between a manager and a contractor. National Contract Management Association hired me to train some of their employees and mediators in the use of EQ in a business setting. This is an animation I produced for part of their training.

IMPORTANT: Be sure to watch the entire video. It shows two distinct ways of handling the same situation, the second part of the video showing how that situation can be handled with more emotional intelligence.