Refund Policy

Your satisfaction is our goal

Our primary goal is to please you. We want fairness and good will. We have found that your needs getting met can create a virtuous circle of everyone’s needs getting met. Your success means our success.

Not satisfied? We want to know

While we’d love to have some objective way of measuring fairness, we’d like to come as close to possible by erring on the side of being generous. Talk to us about any and all – even the tiniest – issues you have, whether it be with our communication, our understanding of your needs, the price, or something we’ve created for you.

Restitution

The earlier you bring up issues, the earlier we can address them, whether that addressing is to fix something so it better meets your needs or, worst case scenario, refund your money and make a clean break. Again, this will go more smoothly if you communicate with us as early as possible.