From Anger to Peace
I used to think fear was the emotion underlying anger. Until a woman in one of my Emotional Intelligence Practice Groups said it was actually frustration. I thought about that. I tried to think of a situation where anger did not come from frustration. I still haven’t...How can Empathy Improve Business Relationships?
Have you experienced times when you felt you did your best and you hear only criticism. How about feeling completely misunderstood or unappreciated when your accomplishments seem to be in plain sight? Many of us spend a significant portion of our lives in an office...Improve Your Negotiation Skills
Three minute animated example Scott Swain created of Practical Empathy (PE) / Nonviolent Communication (NVC) being used in a business setting between a manager and a contractor. National Contract Management Association hired me to train some of their employees and mediators in the use of EQ in a business setting. This is an animation I produced for part of their training.
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