Tutorials – SQL
People Are Good When They Feel Heard
After 30+ years of conflict resolution, I’ve learned people are fundamentally good. When they feel heard, their natural compassion emerges. I’ve seen enemies become allies.
People Are Actually Good Deep Down Inside
Years of studying human behavior revealed this: people are naturally good when given the right conditions. Difficult behavior stems from unmet needs, not evil intent.
Humans Are Good When We Truly Understand
After 650+ empathy meetings with 2100+ people, I’ve learned something powerful: humans are naturally good when barriers of misunderstanding dissolve. Real connection happens when we understand feelings and values, not judge behavior.
When Empathy Becomes Your Secret Manipulation Tool
When someone called out my empathy as manipulative, my defensiveness revealed an uncomfortable truth. I’d twisted genuine understanding into a tool for getting what I wanted instead of truly connecting with others.
When Empathy Becomes Manipulation Without Realizing
I thought empathy could never be manipulative until I realized I’d been using my own empathy practice to get my way. Here’s how I learned to spot the difference.
When Positivity Becomes Toxic Leadership Poison
I thought being positive was always helpful until I realized my cheerful reassurances were actually hurting people. Here’s when positivity becomes toxic and what works instead.
Why Toxic Positivity Destroys Team Performance
That urge to say “look on the bright side” when someone’s struggling? It actually makes things worse. Here’s why rushing to fix people’s pain backfires at work and home.
Stop Absorbing Your Team’s Emotions Start Understanding
I spent 30 years learning that cognitive empathy isn’t about feeling your team’s emotions – it’s about understanding why they feel them without drowning in the chaos yourself.
Why Technical Skills Don’t Create Great Leaders
Technical skills won’t make you a great leader. The breakthrough comes when you master cognitive empathy – understanding your team’s perspectives while keeping your direction clear.
Cognitive Empathy Transforms Leadership Performance Without Burnout
Cognitive empathy helps you understand team perspectives without emotional overwhelm. Research shows this skill transforms leadership performance, builds trust faster, and prevents burnout.
Why Being Right Destroyed My Relationships
I thought winning debates meant having the smartest comeback until my relationships fell apart from always being “right.” Then I discovered most arguments aren’t about facts at all.
Why Empathy Gives You Strategic Advantage Over Enemies
The most common question in 18 years of teaching empathy: “Why understand someone who hurt me?” Empathy isn’t agreement – it’s your strategic advantage.