People Are Good When They Feel Heard
After 30+ years of conflict resolution, I’ve learned people are fundamentally good. When they feel heard, their natural compassion emerges. I’ve seen enemies become allies.
After 30+ years of conflict resolution, I’ve learned people are fundamentally good. When they feel heard, their natural compassion emerges. I’ve seen enemies become allies.
Years of studying human behavior revealed this: people are naturally good when given the right conditions. Difficult behavior stems from unmet needs, not evil intent.
After 650+ empathy meetings with 2100+ people, I’ve learned something powerful: humans are naturally good when barriers of misunderstanding dissolve. Real connection happens when we understand feelings and values, not judge behavior.
When someone called out my empathy as manipulative, my defensiveness revealed an uncomfortable truth. I’d twisted genuine understanding into a tool for getting what I wanted instead of truly connecting with others.
I thought empathy could never be manipulative until I realized I’d been using my own empathy practice to get my way. Here’s how I learned to spot the difference.
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