CEOs and employees view workplace empathy differently. This disconnect hurts productivity and retention. Learn practical cognitive empathy techniques that improve engagement and communication without sacrificing business goals.
The story
Ever notice how businesses see empathy differently depending on where you sit? While 92% of CEOs think their organizations are empathetic, only 72% of employees feel the same way.
This gap hurts companies where it matters – productivity, innovation, and keeping good people. After designing cognitive empathy programs for businesses for nearly 20 years, I’ve seen firsthand how this disconnect grows when leaders don’t truly understand their teams.
Cognitive empathy isn’t about getting emotional – it’s about recognizing others’ perspectives objectively. When leaders develop this skill, the results speak for themselves:
• Higher employee engagement
• Better work-life balance
• Less workplace stress and conflict
• More effective problem-solving
• Stronger communication during tough conversations
The best part? You don’t need to be naturally empathetic. You need practical techniques that work in real business situations.
In Chapter 18 of my book “A Practical EmPath,” I focus specifically on implementing cognitive empathy in business. You’ll learn “street empathy” techniques for navigating difficult conversations without sacrificing your authority or business goals.
This approach isn’t about being soft – it’s about building authentic relationships that drive results. When you understand what shapes your team’s behavior, you create an environment where both people and ideas can thrive.
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