After years studying human behavior in crisis moments, I’ve found people are fundamentally good – not wishful thinking but observable reality. My new book shows how we can strengthen this natural capacity.
The story
I’ve spent my life observing people at their most vulnerable – during conflicts, after failures, in moments of crisis. And the conclusion I’ve reached might surprise you: humans are fundamentally good.
This isn’t wishful thinking. It’s what I’ve witnessed repeatedly in my work as a communication trainer.
When disaster strikes, people rush to help strangers. When someone drops their belongings, others stop to help gather them. When a colleague struggles, teammates rally around them.
These aren’t exceptional moments – they’re our default.
What fascinates me is what happens when people develop cognitive empathy – the ability to understand others’ perspectives. I’ve watched people transform relationships simply by learning to listen differently. I’ve seen long-standing conflicts resolved when people gain tools to understand each other.
In my workshops, even the most skeptical participants experience breakthroughs when they realize how much control they have over creating positive interactions.
This is why I wrote “A Practical EmPath: Rewire Your Mind” – because our capacity for goodness isn’t just innate, it’s trainable. We can strengthen it. And when we do, everything changes.
The news might suggest otherwise. But having studied human interaction for decades, I can tell you those headlines misrepresent the daily reality of human goodness happening all around us.
We’re wired for connection and empathy. Sometimes we just need better tools to access those qualities.
And that might be the most hopeful truth I’ve discovered.
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