Tired of failed conflict resolution? Learn four practical tools that transform disputes by focusing on facts, emotions, values, and clear requests—all without the philosophical fluff.
The story
Ever notice how mediating conflicts feels like herding cats? Even professional mediators hit walls where everyone digs in deeper.
I’ve been there, which is why I developed Practical Empathy Practice [PEP]. It’s the backbone of my book “A Practical EmPath” and completely transforms how we handle disputes.
What makes Chapter 10 special is how it rebuilds mediation from the ground up with four simple tools:
1. State what happened without judgment [“You arrived 20 minutes after our agreed time” vs “You’re always late”]
2. Name the emotions in play [“I’m hearing frustration in your voice”]
3. Identify what matters to each person [usually security, respect, or autonomy]
4. Make clear, doable requests [“Could we agree to text if running late?”]
I’ve seen this work everywhere – family arguments, workplace tension, even gaming disputes. Why? Because it shifts focus from winning to understanding.
One couple I worked with turned their weekly fight about household chores into a conversation about feeling appreciated once we uncovered their shared values.
The best part? Chapter 10 gives you practical exercises to build these skills like mental muscles – no philosophy degree required, just practice.
Want to level up your mediation skills? The blueprint is waiting in Chapter 10.
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