New CEO Carlos faces unexpected challenges at HelixTech. By embracing cognitive empathy, he transforms company culture and improves outcomes. Discover the power of understanding beyond data.
The story
Carlos had a reputation for solving problems quickly and efficiently. As the new CEO of HelixTech, he was brought in to deliver results. But two months into his role, the company was losing talent, employees were disengaged, and productivity was down.
Carlos was confused. His solutions looked perfect on paper. Sales projections were positive, and he had cut inefficiencies. So why was morale so low?
At a board meeting, Carlos noticed Maya, a junior developer, hesitate to speak up about a new system overhaul. When pressed, she said it “didn’t feel right” but couldn’t explain why. Carlos ignored her concern, trusting the data. Weeks later, the system failed.
Frustrated, Carlos sought advice from his mentor, who suggested he try cognitive empathy. Skeptical at first, Carlos decided to give it a shot.
He started digging deeper into what people weren’t saying, looking beyond performance metrics to behavioral patterns. When Maya spoke up again about a project, Carlos listened without judgment.
It wasn’t easy. Maya’s ideas lacked immediate data, but Carlos made an effort to understand her perspective. Her instincts proved correct, shifting the project’s direction and saving time and resources.
HelixTech’s culture began to improve. Turnover slowed, and ideas flowed more freely. Carlos realized that sometimes the answers weren’t in the numbers, but in understanding the people around him.
If you’re struggling to see beyond the data, it might be time to rewire your mind. Learn how to develop cognitive empathy in business with “The Practical EmPath: Rewire Your Mind.”
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